What do customers think about hoppa?
To view the results of our recent Customer Satisfaction Survey please click here > > >
REASONS FOR USING HOPPA
6 out of 10 LIVE ALONE
. . . said their experience of
booking the time and route they
required was good or excellent.
WHAT HOPPA MEANS TO ITS USERS
- 40% describe freedom and independence
- 27% cite convenience, reliability and peace of mind
- 26% declare it a lifeline
- 7% other
The main reasons people start to use hoppa:
Disability
‘Not being able to get in my daughter’s car due to disablement.’
‘Sudden disability after illness.’
‘My husband suffers from a rare disease, which has destroyed his muscles and he can no longer get in and out of a car, or step up onto a bus and it takes two to get him out of a wheelchair. Because of the lift on the hoppa, he is able to stand on this and enter the bus. This and an ambulance are his only means of transport.
Gave up driving
‘Unable to drive unable to stand and wait for the 2 hourly bus.’
’Got rid of car as I had an accident.’
‘I was no longer able to drive.
Reduced mobility
‘Not so nimble now.’
‘Not being (able) to get to bus stops any more.’
‘I can’t walk far but with hoppa I’m picked up from door to door.’
‘When walking became a problem and no transport of my own.’
‘Our age and the bus stop is one mile away.’
Getting to the shops
‘Unable to walk to and from shops carrying heavy shopping.’
‘Unable to use public transport but needed to do a weekly ‘big’
shop. Unable to carry the shopping myself.’
Getting to medical appointments
‘Taking me for chemotherapy at St Lukes RSCH and bringing home later each time.’
‘Health. The RSCH is to far and can’t stand around for buses.’
‘Needed hospital transport that did not cost as much as a taxi as could not drive at the time.’
